More Human-Centered Retail With AI
Microsoft News, Thursday, April 10th, 2025
Retail has always been about people and processes coming together to deliver unique and relevant shopping experiences. Now with AI, retailers can enhance engagement, delight customers, and empower employees to solve problems like never before.
Imagine the potential for significant gains from AI investments across retail operations-from increased productivity and faster employee onboarding to improved skills development and streamlined store processes. These improvements lead to happier associates and more satisfied customers.
By using more intuitive, natural interfaces to knowledge and information, retailers can start addressing some of retail's age-old challenges-like finding and retaining the best talent, getting them up to speed quickly, and simplifying store operations so associates can focus on delighting and assisting shoppers.