AI In Telecoms - What To Know And What To Ask
RCRWirelessNews, Wednesday, April 9th, 2025
AI for internal telco efficiencies - AI is being used so successfully in customer care and network maintenance that service agents are solving most problems without raising tickets, and network engineers are up to 70% time-richer
New roles in the AI ecosystem - telcos are looking outwards to rent their networks and properties for AI transport and workloads; they also propose a new role as AI 'middle-men' brokers between AI service providers and SMEs.
AI issues with diversity and scale - with the AI buzz, telcos are looking to scale AI to more numerous and varied use cases; but problems with data organisation, oversight, and software interoperability persist.