Users Hated A New App - Maybe So Much They Filed A Fake Support Call
Search Data Backup, Monday, April 7th, 2025
Sysadmin sent on road trip that required a lot of time doing nothing
Some working weeks are full of achievements, and others miserably unproductive. Here at The Register, we always make sure that if nothing else we produce a fresh instalment of On Call, the column that recounts readers' tales of delivering top-notch tech support.
This week let's again meet "Ben," who we first Regomized in 2021 when he shared his tale of a tangle with a printer.
At the time of this story, Ben was sysadmin for a client/server system that relied on a Unix server and PC clients.
"The system held documents for a large construction project and the end-users were engineers who had previously walked round a factory with a technical drawing," Ben explained to On Call.