How To Attract And Keep Productive Agents
Contact Center Pipeline, Tuesday, April 15th, 2025
A surprising trend is emerging in the busy world of contact centers, where customer service is a 24/7 operation.
New employees (agents) appear more satisfied than their longer-tenured counterparts, which has puzzled many managers. This discovery comes from an analysis of various recent research projects carried out by us on contact center workers around the world.
The data tells the story. From our research into contact center workers and their job satisfaction, among employees with less than a year on the job, 74% reported feeling satisfied or very satisfied.