What Do U.S. Customers Really Want From A Contact Center Interaction?
Contact Center Pipeline, Wednesday, April 23rd, 2025
'The US Customer Experience Decision-Makers' Guide (2024-25)' is based on a survey of hundreds of US organizations and 1,000+ US customers. This is the 7th annual edition of the report.
This article looks at two major findings from the report - which is free to download - what do customers really value from a contact center interaction, and how do they prefer to contact an organization?
What Does a Good Customer Experience Look Like?
It is difficult for an organization to be confident about which of the many elements that go towards a great customer experience are actually the most important, and consequently should receive the greatest investment and resource.