Capital One Banks On AI For Financial Services
NVIDIA News, Wednesday, April 23rd, 2025
Financial services has long been at the forefront of adopting technological innovations. Today, generative AI and agentic systems are redefining the industry, from customer interactions to enterprise operations.
Prem Natarajan, executive vice president, chief scientist and head of AI at Capital One, joined the NVIDIA AI Podcast to discuss how his organization is building proprietary AI systems that deliver value to over 100 million customers.
'AI is at its best when it transfers cognitive burden from the human to the system,' Natarajan said. 'It allows the human to have that much more fun and experience that magic.'
Capital One's strategy centers on a 'test, iterate, refine' approach that balances innovation with rigorous risk management. The company's first agentic AI deployment is a chat concierge that helps customers navigate the car-buying process, such as by scheduling test drives.