ERP Customers Seek Answers To AI Questions Before Investing
Search ERP, Monday, April 21st, 2025
ERP customers say yes to AI investments, as long as they can realize efficiency and productivity gains.
AI in almost all forms has become a part of every ERP vendor's technology playbook, but while there's interest from customers, many want to see results before investing in the latest AI baubles.
Panorama Consulting Group's annual survey of ERP professionals on software selection and implementation decisions shows that significant or moderate AI deployment in organizations has grown since 2024 from 53.4% to 72.6%.
However, customers want to understand the AI strategies of ERP vendors and how the technologies can help them automate processes or operate more efficiently, according to Chris Devault, senior manager of client services at Panorama, which is based in Denver.