Top 5 Contact Center Pipeline Posts In April
Contact Center Pipeline, Wednesday, April 30th, 2025
This month, Brendan kicks off the top 5 with leading contact center experts' insights on staffing and retention. Next, Rick shares his three-part series on solving the 'CX Calculation Discrepancy.' Then, we head over to Jim, who offers guidelines on transcending customer expectations.
Over to Kathleen, who outlines content topics to include in your Contact Center Annual Report to prove your center's value to the organization.
Wrapping up our top 5 for April, Mary details how to craft the most helpful surveys to measure the Voice of the Customer and Voice of the Agent. Happy reading!