SAP explores the next frontier of agentic AI for smarter workflows
siliconANGLE, Thursday, May 22nd, 2025
Agent Zero is SAP SE's latest step into the evolving world of agentic artificial intelligence, where collaboration among intelligent agents, adaptive thinking and scalable autonomy redefine what automation can achieve.
Designed for complexity, Agent Zero pushes the conversation beyond basic AI by framing support tasks as orchestrated missions carried out by autonomous systems.
As an open-source AI framework, Agent Zero tackles entire processes end-to-end - problem-solving, learning, responding - without constant human prompts. That makes it a compelling tool for high-volume, knowledge-intensive environments such as customer support, according to Hardy Kuhn (pictured), head of service management solutions at SAP.