What Is ITSM? Managing IT To Serve Business Needs
CIO, Tuesday, May 27th, 2025
As technology becomes increasingly essential to business growth, companies look for ways to incorporate IT services into overall needs. ITSM helps businesses build structure around the lifecycle of those IT services, from ideation and creation, to management and upkeep.
IT service management (ITSM) is a set of policies, processes, and procedures to manage the implementation, improvement, and support of customer-oriented IT services. Unlike other IT management practices that focus on hardware, network, or systems, ITSM aims to consistently improve IT customer service in alignment with business goals.