The Great IT Disconnect: Vendor Visions Of The Future v. IT's Task At Hand
CIO, Tuesday, May 27th, 2025
For CIOs, critically important first steps toward IT's future require the kind of customer-informed vision few vendors and CEO 'visionaries' are offering right now.
The future is built one task at a time. Ideally, each task, while supremely relevant to the problem at hand, is consistent with a multistep trek to a shared and explicitly articulated end state. In uncertain times, many IT tasks-at-hand are not solidly connected to future end points.
At WestJet, McKesson, and KeySpan, CIO Cheryl Smith, author of The Day Before IT Transformation, ensured every system put into production and every piece of code deployed was architected to last and be consistent with a future seven years hence.