Radical Automation of the IT Service Desk (June 24th)
Tuesday, June 24th, 2025: 12:00 PM to 1:00 PM
In this actionable session, Info-Tech Research Advisory Fellow Sandi Conrad will walk through a practical playbook to help you transform your IT service desk with automation.
IT leaders are turning to automation to reduce burnout and improve service delivery-but how do you get started? With 58% of IT teams spending weeks or even months managing routine tasks, no-code automation offers a powerful, scalable solution. Whether it's employee onboarding, password resets, or Active Directory updates, automating repetitive work can dramatically ease the burden on IT and increase overall efficiency.
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