Extra! Extra! Advanced Tech Helps Newspaper
Contact Center Pipeline, Thursday, June 19th, 2025
How technology investments improved service and remote work.
Newspapers and contact centers may seem like old-school communications. But both media, when applied correctly (apologies for the forthcoming bad pun), keeping with and in anticipation of the times, can be relevant, informative, and helpful for their audience.
And today, more than ever, in our chaotic, anxious, and angst-riddled environment, embedded with deepfakes and fake news, having strong independent journalism is essential.
That means newspapers especially, having to cost-effectively provide excellent support to their customers. Specifically, the print and digital subscribers who pay the bills: both directly through their fees and indirectly by viewing advertising and patronizing those businesses.