Business Email Is More Powerful Than Ever Despite The Rise Of AI, Instant Messaging, And Other Tools - But I'm Not Surprised
techradar, Thursday, June 19th, 2025
AI and instant messaging thrive, but email remains the boss behind the scenes, report finds
As companies continue to adopt the likes of AI, instant messaging, and cloud-based online collaboration platforms, one might expect email to fade into the background.
However, business email appears to be getting more indispensable, and it turns out that when accountability and structure matter, email still leads.
The recent State of Business Email 2025 report from Exclaimer, based on over 4,000 responses from global IT leaders has revealed while communication stacks are expanding, they are still anchored by email.