Interview: Developing A CIO Strategy For Artificial Intelligence
ComputerWeekly, Friday, June 27th, 2025
We speak to Chris Loake, group CIO at Hiscox, about the roll-out of Microsoft Copilot and how to succeed with AI projects
When Chris Loake joined Hiscox in November 2023 as the company's group information officer, the insurance firm had already begun on a journey to pilot using the artificial intelligence (AI) in Microsoft Copilot (M365 Copilot).
'We've been a big Microsoft partner for a while,' he says. 'When the ChatGPT revolution began, there was a view that this was probably something we should be doing.'
At the time, Loake says the company did not quite know what generative AI (GenAI) would help it achieve. Nevertheless, Hiscox took a view that it could roll out a few licenses of M365 Copilot across business departments.