Build Seamless IT Service Management With Automation (July 23rd)
Wednesday, July 23rd, 2025: 2:00 PM to 4:00 PM
Join this live session with Mahmoud Ramin, PhD, Senior Research Analyst for Info-Tech Research Group's Infrastructure & Operations practice team. He'll walk through a practical framework for implementing automation in IT service management. Learn how to assess your current environment, identify high-impact use cases, and prioritize initiatives that improve efficiency, strengthen compliance, and enable scalability.
As IT environments grow more complex, automation is no longer a nice-to-have-it's a strategic necessity. From reducing manual workloads to minimizing downtime and accelerating service delivery, automation can help IT teams transform their operations and better align with business objectives.
Key Takeaways:
- The benefits of automation in IT service management
- How automation reduces risk, cost, and time-to-resolution
- How to align automation goals with business priorities
- A step-by-step framework for evaluating and implementing automation use cases
- Common pitfalls to avoid when adopting automation
Whether you're beginning your automation journey or looking to scale existing efforts, this session will provide the insights and actionable strategies you need to build more agile, resilient, and scalable IT operations.
Hosted by InformationWeek