AI In Telecom - Levelling-Up With Gen AI (Beyond ML Automation)
RCRWireless News, Monday, June 30th, 2025
From call centres to back-office systems, telcos are navigating the shift from predictive machine learning to generative AI, balancing innovation with caution in critical environments.
Model adoption - there are three phases of model adoption: from third-party tools, to on-prem solutions, to hybrid models with domain data.
Slowly, slowly - generative AI opens new frontiers in the front- and back-office, but critical network infrastructure remains mostly off-limits.
Hybrid approach - modular, hybrid architectures are enhancing internal operations and laying groundwork to offer AI services externally.