An IBM CIO Approaches AI With Both Optimism and Caution
IBM, July 1,2025
Matt Lyteson, IBM's CIO, technology, reflects on an artificial intelligence project designed to show AI's benefits and shortcomings.
Like many chief information officers, IBM CIO Matt Lyteson is approaching artificial intelligence both carefully and optimistically. In a recent online interview, he observed that no CIO can afford to switch focus on every new "it" thing, yet AI is certainly anything but a passing fad.
"My approach to AI includes traditional AI, generative AI, agentic AI, and business automation -- using any and all of these tools in concert to help transform IBM's business into a digital operating model," Lyteson explains.
"While there are some incredible new AI capabilities, one thing hasn't changed -- it's best to take a holistic view rather than simply deploy another tool."