Choosing The Right AI Path For Your Business: A Practical Guide For Business Leaders
Microsoft, July 9,2025
With generative AI moving from experimentation to execution, the pressure is on to turn plans into progress. Every customer I talk to has done the homework: their use case lists are in, their priorities are clear, and their excitement is real.
They're no longer asking, 'Should we use AI?' Instead, they're looking at those use cases alongside a rapidly evolving AI landscape and asking, 'Where do we start?'
It's a great question, considering that a year ago building an AI agent meant calling in an experienced IT team. Today, teams in finance, human resources, and communications are building their own using low-code tools and off-the-shelf AI like Microsoft 365 Copilot. What once took months and weeks now takes hours and minutes, and often fits right into the tools they already use. IDC predicts over a billion AI agents will be in use by 2028 as AI shifts from answering questions to taking action at scale.