How CIOs Measure And Report IT Value
InformationWeek, Tuesday, July 22nd, 2025
IT as a cost center is dead. Most of today's chief information officers have been tracking 'value' for some time, but what they measure has changed.
Digital transformation has forever changed the role of the chief information officer, and the role continues to evolve. As a business leader, the CIO must not only collaborate with other departments but also prove the business value the IT department provides.
CIOs have changed the way they're reporting value because boards and CEOs want to understand the dollar value of what they're providing, not how many applications were written, for example. While traditional technology-centric metrics remain valuable for IT operations, in the bigger picture, business value is where it's at.