Contact Center Pipeline Magazine: Inside Our August 2025 Issue
Contact Center Pipeline, Monday, August 4th, 2025
Our August issue of Contact Center Pipeline is now available.
Articles this month include a Case Study-How CaduceusHealth balanced costs and quality, latest research on AI-powered interaction analytics, digital-first customer expectations, culture, training, gamification, coaching, idle time, cohort-based learning, and hiring. But, what would an issue be without discussing AI? Are you ready?