The Next Big Thing In AI Is Agents, But Is Your Data Ready?
techradar, Monday, August 4th, 2025
Artificial intelligence continues to fundamentally change how we do business, and in the past year, a new innovation has entered the spotlight. AI agents are being adopted at record speed across organizations, from marketing to data management to customer service, with the promise to streamline decisions, engage customers and boost productivity for companies to drive business value.
We've seen AI agent launches from companies across all sizes and industries. In May, Google announced it would incorporate AI agents in its searches, while Microsoft also announced a plan to use AI agents to help its users search the web. The use of AI agents is surging across industries, from finance and healthcare to car dealerships.
In fact, Boston Consulting Group predicts that the market for AI agents will grow at a 45% CAGR over the next five years. Gartner has also estimated that 80% of common customer service queries will be resolved by AI agents in less than five years.