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All issuesVolume 328, Issue 5IT Vendor NewsCisco

Using Generative AI for Technical Writing at Cisco ThousandEyes

Cisco, Friday, August 1st, 2025

As a technical content writer for Cisco ThousandEyes, I have to admit, my greatest fear is to be replaced by a generative AI algorithm.

In the spirit of 'keeping my friends close and my enemies closer,' I decided to befriend my potential adversary. In this article, I will share how using Cisco's internal AI assistant has augmented my ability as a technical writer to keep up with the rapid pace of change in our industry.

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