AI Receptionist' IVR Takes Flight With Customer Service
Search Customer Service, Tuesday, August 12th, 2025
Traditional rules-based interactive voice response technology could be on its way out.
AI agents that can answer business phones and route -- and even resolve -- customer service calls more efficiently than traditional technologies are here.
Small businesses, which have much smaller and less complex IT footprints than large enterprises, are leading the way in ripping out interactive voice response (IVR) answering systems and replacing them with AI agents.