Ready For The Next Disaster?
Contact Center Pipeline, Tuesday, August 12th, 2025
April marks the first full month of spring. It is also the start of the hurricane and wildfire seasons: as Florida and southern California respectively slowly recover from theirs. And tornadoes can now happen most anywhere and at anytime.
This April is also the fifth anniversary of the first full month of the COVID-19 pandemic, with experts looking for signs of the next potentially deadly outbreak. Already there has been the return of measles in parts of the U.S. and Canada.
At the same time, other disasters of all types and sizes, can and do happen. Sometimes with little or no notice.
Contact centers are at the hub of business continuity and disaster recovery (BCDR) efforts. They must maintain timely customer service/support, especially to those customers who have been impacted both directly and indirectly by these 'events.' And at the same time protect their employees and operations - in that order - from harm.