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All issuesVolume 329, Issue 2IT NewsCxO

Ways CIOs Can Set More Realistic Expectations With Vendors

CIO, Thursday, August 14th, 2025

Flexibility, expertise, and proactivity are main qualities CIOs look for in a partnership. Vendors have to fit the bill, too, in terms of affordability, and providing potential to scale and grow. Whatever the arrangement, make sure to have a clear understanding with your CEO.

The supplier relationship can't be underestimated. It's an integral component to business, and experience teaches us how to build lasting and trusted partnerships. But things don't always go as planned and some expectations fall short.

The first sore point is skills. CIOs want to find in their suppliers all the knowledge they don't have in-house, but sometimes they come up against a different reality.

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