Voiding Costly ERP And Cloud Systems Implementation Failures: A Perspective From The Deal Room
CIO, Wednesday, August 13th, 2025
Want to dodge ERP disasters? Do your homework, get everyone on the same page and lock in clear terms before you sign.
ERP and complex cloud system implementations are notorious for their high rates of failure and costly disputes. There was a time in our practice when deals were in the overwhelming majority, and disputes were a rare occurrence.
These days, the demand for deals and dispute engagements is converging in number. While I would generally say that 'dispute' is not a dirty word in technology transactions, that disputes are a natural part of the technology deployment and tech-enabled services lifecycle, many of these disputes follow failures that have significant financial and operational ramifications for both parties. How did we get here?