Data-First Operations: A Zoho Playbook for Measurable Outcomes (19:17)
cxotalk.com, Thursday, August 28th, 2025
Parl Johnson, Chief Nerd at Nuvia Smiles, explains how the company reduced 80+ applications to one unified Zoho platform while scaling to 40 locations. Learn practical strategies for data-driven simplification and IT-business collaboration.
Parl Johnson, Chief Nerd at Nuvia Smiles, shares how the company transformed a sprawling technology landscape into a streamlined operation. Nuvia Smiles, which specializes in dental implant surgery with 24-hour turnaround times across more than 40 locations nationwide, faced the challenge of managing over 80 different applications before adopting Zoho's platform approach.
In this conversation with CXOTalk host Michael Krigsman, Johnson explains how prioritizing data became the foundation for simplifying operations and improving decision-making. He discusses the importance of fostering collaboration between IT and business teams, the value of a careful approach to digital transformation, and how Zoho's flexibility allowed the company to test, refine, and scale new processes location by location.
His practical insights offer a guide for technology and business leaders navigating similar challenges in rapidly growing organizations.