Techie Ended Vendor/Client Blame Game By Treating Managers Like Toddlers
The Register, Friday, September 5th, 2025
Bickering continued despite mess putting cancer patients at risk
Welcome once again to On Call, The Register's Friday column in which we share your tech support stories.
This week, meet a reader we'll Regomize as "Warren," a network engineer who found himself working on a project team that was trying to clean up a big stack of open tickets that had accumulated during the merger of two hospitals.
Some of the tickets were easy to fix - users would tire of waiting and just buy a new mouse to replace malfunctioning machines - but the one that landed on Warren's desk was more challenging, technically and politically.
"They 'airdropped' me into the middle of an ongoing discussion between the hospital and a vendor regarding the sub-par performance of a 3D scanner used to detect breast cancer," he told On Call.