What Should Platform Engineering Look Like?
ComputerWeekly, Monday, September 1st, 2025
Platform engineering can help IT infrastructure and operations teams become faster, more responsive and empathetic with internal customers
Platform engineering is based on the principles of product management and the product model applied to digital and IT systems. Fast-moving digital teams show resistance to strict process frameworks such as the Information Technology Infrastructure Library (ITIL) and IT service management (ITSM), and autonomous digital or IT product teams are becoming self-sufficient, reducing the need for traditional infrastructure engineers.
Platform engineering, grounded in product management principles, offers an approach to modernising IT operations. By injecting product thinking into platform teams, Forrester believes technology organisations can position themselves for the future.