All IT Work To Involve AI By 2030, Says Gartner, But Jobs Are Safe
The Register, Monday, September 8th, 2025
Analyst firm doesn't rate OpenAI as an enterprise-ready vendor
All work in IT departments will be done with the help of AI by 2030, according to analyst firm Gartner, which thinks massive job losses won't result.
Speaking during the keynote address of the firm's Symposium event in Australia today, VP analyst Alicia Mullery said 81 percent of work is currently done by humans acting alone without AI assistance. Five years from now Gartner believes 75 percent of IT work will be human activity augmented by AI, with the remainder performed by bots alone.
Distinguished VP analyst Daryl Plummer said this shift will mean IT departments gain labor capacity and will need to show they deserve to keep it. 'You never want to look like you have too many people,' he advised, before suggesting technology leaders consult with peers elsewhere in a business to identify value-adding opportunities IT departments can execute.