The Future of the IT Service Desk: AI, Automation & Smart Service (Sept. 23rd)
Tuesday, September 23rd, 2025: 1:00 PM to 2:00 PM
Join us for an insightful discussion with Digital Solutions Strategist & Tech Enthusiast, Bill Kleyman, as we explore key trends shaping the modern IT service desk. From shift-left strategies to Conversational AI and low-code/no-code ITSM, this session will dive into the latest innovations driving efficiency and service excellence.
As IT leaders embrace AI and automation, the service desk is evolving faster than ever. From reducing manual processes to enhancing end-user support, the impact is transformational. But what are the challenges, and how can IT teams maximize the benefits?
From shift-left strategies to Conversational AI and low-code/no-code ITSM, this session will dive into the latest innovations driving efficiency and service excellence.
- ITSM Automation Challenges: Overcoming common hurdles like admin overhead, manual processes, and integration gaps
- Benefits of Automation & Integration: Streamline processes, save time, and reduce resource drain
- Low-Code / No-Code ITSM: Benefits of implementing an easy and user-friendly ITSM platform
- Going Beyond IT: The role of ESM and how it improves workflows across the organization
- Leveraging AI: Using automation and AI to reduce workloads and enhance service delivery
Join this lively conversation to gain insights on how to future-proof your IT service desk.
Hosted by InformationWeek