The Journey To The New World Of AI
Contact Center Pipeline, Wednesday, September 24th, 2025
In an era where AI is reshaping the landscape of customer service and personalization, the industry is undergoing a profound transformation to adapt to new interaction models.
A global study, 'The State of Personalization 2023' by Twilio Segment, reveals a compelling trend. Namely that an overwhelming 92% of businesses are harnessing AI-powered personalization to spur growth, with 69% of executives ramping up their investments in this arena. This backdrop sets the stage for our own venture into Generative AI.