How To Build A Customer-Focused, Adaptive, High-Performing IT Team
CIO, Monday, September 22nd, 2025
Think IT leadership is about tech? Wrong. The future of IT success lives or dies on people skills, not coding skills.
Despite AI dominating the headlines, what remains a typical CIO's current reality?
Speaking candidly, many CIOs will admit that they spend more time solving people problems than technology problems. Digital transformation is an exciting, rewarding and yet messy people business. On any given day, a typical CIO is motivating overstretched IT teams, influencing execs to invest, fixing IT governance, driving vendor performance, managing end-user adoption and delivering to stakeholder and customer expectations. Much of the hard work of IT is still done by actual humans who need to work together effectively to produce outcomes.