Gartner: Disillusionment Around AI Presents a 'Hero Moment' for CIOs
InformationWeek, Monday, October 20th, 2025
Successfully incorporating AI into an organization to not only improve productivity but also deliver ROI is a tall order for CIOs -- and it's a mission that could be the most rewarding in their career, according to Gartner.
The shift is already underway: AI is moving from the peak of inflated expectations to the infamous "trough of disillusionment," according to analyst firm Gartner. But the shift represents a tremendous opportunity for CIOs to demonstrate the ROI of AI technologies.
"Gartner's latest C-suite survey finds that you -- CIOs -- are the second-most-trusted C-suite member in high-growth companies, behind only the CFO. This is your hero moment," said Alicia Mullery, a vice president at Gartner. Mullery spoke during a keynote here at Gartner's IT Symposium/Xpo Monday.