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All issuesVolume 331, Issue 5IT NewsCxO

VODchat: Creating a CIO's agentic AI playbook

FutureCIO, Wednesday, October 29th, 2025

Agentic automation is poised to revolutionise enterprise IT operations by enabling AI agents to autonomously execute complex tasks from routine development to incident handling, significantly freeing human resources for higher-value activities. Leveraging collaborative real-time data processing, these agents promise enhanced decision-making accuracy and resource efficiency.

However, adoption challenges include the urgent need to upskill IT teams, seamless integration with existing legacy systems, and effective governance over autonomous agents to align with organisational objectives.

Furthermore, risks related to fairness, transparency, security, and accountability require robust policies and AI observability. CIOs in Southeast Asia must strategically pilot multi-agent frameworks to unlock transformational benefits while navigating the evolving complexities of their digital transformation journey.

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