Beyond the Bot: The State of Self-service and AI Agents (Nov. 13th)
Thursday, November 13th, 2025: 1:00 PM to 2:00 PM
In this strategic webinar, you'll learn the state of the art for AI-powered self-service across all channels. We'll clarify the difference between legacy "chatbots" and modern Intelligent Virtual Assistants (IVAs), exploring their deployment in both text and voice.
The limitations of traditional rule-based chatbots were clear. Now, a new generation of AI agents-powered by Generative AI and Large Language Models (LLMs)-promises to fundamentally change customer self-service. But are these new agents delivering real containment and a better experience without the risks of inaccuracy or inappropriate communications?
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