6 Process Mining Steps For CIOs, IT Leaders
Search EERP, Tuesday, November 4th, 2025
Process mining is particularly relevant for CIOs and IT leaders in the context of ongoing digital transformation initiatives. Learn what steps to follow.
Digital transformation initiatives have streamlined the flow of information, making virtually every step of every business process available for analysis. The availability of so much detailed data has led to more organizations using process mining to optimize their workflows and get higher ROIs from their ERP and CRM systems.
Process mining uses event logs and transactions from ERP, CRM and other systems to map workflows, identify anomalies, spot inefficiencies and recommend process improvements. Traditional workflow mapping simply documents theoretical business processes. In contrast, process mining uses business data to convey real-world results.