AI Is Coming To Your Contact Center
Contact Center Pipeline, Monday, November 10th, 2025
In light of the AI Stargate project and it's $500 billion privately-funded initiative, it is worth reflecting on a recent study that looked at planned AI adoption through workforce engagement management (WEM) applications in the contact center.
This global, multi-industry survey, conducted by research firm Frost & Sullivan for my company, examined who is preparing for AI and who is less prepared.