What I Learned Leading A Transformation With Fewer Tools, Not More
CIO, Thursday, November 20th, 2025
Turns out the biggest win in digital transformation wasn't adding shiny tools - it was ditching the extras so people could finally work smoothly again.
When I joined a major retail digital transformation project as a senior specialist with a consulting firm, the first meeting went exactly as I expected: 'We need more tools.' Every discussion about efficiency seemed to end with another vendor demo or platform suggestion - a new SaaS for workflow, a chatbot for customer service, an AI dashboard for analytics.