Contact Center Pipeline: Top 5 Posts In November
Contact Center Pipeline:, Friday, November 28th, 2025
To kick off November's top 5, Sharon guides us on how to meet digital-first customer expectations by creating a digital engagement landscape. Next, Jennifer details how AI can be used to identify agent burnout and thus, prevent agent attrition. Then, Daniel makes the case for IVR.
As we head into the holiday shopping season, our next top post from Monica is particularly timely. She shares how to position your contact center to reduce both valid and invalid chargebacks, protecting your revenue.
Finally, Jon explores how we can utilize AI agents to work alongside our human agents, increasing the efficiency of our centers and improving our CXs.