Enterprise AI Trust Gap: Companies Hesitate To Deploy Agents On Core Business
Techstrong.ai, December 10,2025
A sweeping trust deficit is holding back artificial intelligence (AI) deployment in corporate America, even as investment surges and early pilots multiply across industries.
Just 6% of companies fully trust AI agents to autonomously handle their core business processes, according to a Harvard Business Review Analytic Services study of 603 global business and technology leaders conducted in July and released Tuesday. The research, sponsored by Workato and Amazon Web Services, reveals a stark contradiction: enthusiasm for AI is widespread, but confidence in letting it run critical operations remains scarce.