User Insisted Their Screen Was Blank, Until Admitting It Wasn't
The Register, December 12,2025
Getting that confession took hours, during which L1 and L2 support gave up
This week, meet a reader we'll Regomize as "Charles" who told us that last century he worked at what he called "The very large German bank."
"My job was architecting and writing programs that automated the network, connecting the bank's mainframe to terminals," Charles told On Call.
He was very good at that job and built a reputation as a go-to resource for anything to do with the bank's networks.
Which is why one day the bank's help desk called and asked for Charles because a user claimed to have a problem that had utterly confounded both first and second level support.