AI Agent Interoperability And The Future Of Workflows
Techstrong.ai, Thursday, December 18th, 2025
In this Techstrong,ai Leadership Insights interview, Joe Davis, executive vice president of platform engineering and artificial intelligence (AI) for ServiceNow, explains how AI agent interoperability will evolve to drive the next era of business process workflows.
Davis argues that as model capabilities improved in 2025, especially around reasoning and accuracy, organizations began deploying AI faster than ever. That acceleration has created a familiar enterprise problem in a new form: tool sprawl. Companies already juggle stacks of vendors and applications; now they're adding agents on top of them, sometimes imagining a future with '10 AI agents per employee.' The result is an urgent need for orchestration, monitoring and clarity on value.