The Expert Blindspot That Cost Everything W/Bob Berbeco (44:25) #384
You've Been Heard, December 11,2025
Bob Berbeco is the Chief Information Officer at Mahaska Health, leading IT, data science, AI, cybersecurity, and informatics. He's been in healthcare technology for 27 years and holds a Six Sigma Black Belt.
For most of that time, Bob operated the way many IT leaders do-shields up, knowledge expert, the guy who does all the talking. Then something shifted.
When executives ask him something he doesn't know, the best answer isn't to fake it. It's four words: "I got the lead." "I may not have the answer. That's okay. I got the lead. I will run it to its endpoint, and I'll follow up to make sure it's done."
That's all they need to know.