5 Stages To Observability Maturity
CIO, December 11,2025
As AI reshapes digital ecosystems, observability is evolving into a business-critical discipline that predicts incidents, protects revenue, and increasingly fixes problems autonomously.
When CIOs talk about observability, they may refer to log dashboards, real-time causal graphs, or AI agents that surface business risk before customers feel an impact. The term has become so overloaded that even seasoned analysts sometimes flinch when they hear it.
One of them is Forrester's Carlos Casanova, who says the industry has misused and abused the term to cover everything from application performance monitoring (APM) tools and network telemetry, to full-blown platform intelligence.