Contact Center Pipeline: Top 5 Posts In December
Contact Center Pipeline, Tuesday, December 30th, 2025
Dina begins our Top 5 by delving into the benefits of cross-industry benchmarking. She provides insights on how and where to begin, ways benchmarking leads to greater advancements for your organization, and what the future holds for benchmarking.
Next, Dave highlights findings from their study on planned AI adoption in the contact center. Based on the data, he offers recommendations for implementing AI in your center.
Up next, Sean explains how to provide your agents with a clear growth path through cohort-based learning to promote agent retention. Julie then gives insights on how to bring out the hidden sales team in your agents.
Finally, Cloud Tech Gurus offers reasons not to delay your plans to incorporate AI into your center.