Answering The Challenges
Contact Center Pipeline, Wednesday, January 7th, 2026
Contact centers are facing a wide array of environmental, financial, operational, and regulatory challenges.
Examples include, but are not limited to:
- Budget pressures.
- Evolving customer expectations.
- Staffing shortages and turnover.
- Return-to-office (RTO) mandates.
How are these changes and others impacting contact centers? We reached out to our Advisory Board to discuss and offer their recommendations to help our industry's professionals answer and manage through them.