Contact Center Pipeline Magazine: Inside Our January 2026 Issue
Contact Center Pipeline, Monday, January 5th, 2026
There is just something special about the first days of a new year. I love that we are facing a new, blank slate. A new beginning. There is something special about a whole new year unfolding ahead, all 365 days!
One of my favorite articles of the year is always our 'Moving Forward' article. It is when our Advisory Board and authors provide their advice and guidance on the road ahead. Predictions on AI, staffing, virtual assistants, customer experiences and customer pain, customer safety, legislative impacts on our centers, and so much more. We are fortunate to have our visionaries share their insights on how best to manage and move forward in 2026.
Thank you for being a part of our community. Your support means the world to us. I wish you all the best in 2026.