Survey Confirms AI Struggle Is Real In The Enterprise
Techstrong.ai, Friday, January 9th, 2026
A global survey of 2,496 IT decision-makers finds nearly all (94%) are encountering artificial intelligence (AI) implementation challenges, with 65% still struggling to build clear business cases for AI.
Conducted by DXC Technology, the survey finds more than three-quarters of respondents (77%) work for organizations where AI has been identified as a business priority at the board level and 79% said they believe AI will fundamentally change their business. Nearly all (98%) said they have AI governance frameworks in place, but less than half (47%) have extended those frameworks to AI agents. In total, only 30% plan to implement AI agents in the coming months, the survey finds.
Additionally, only 37% claim to have achieved a high AI maturity versus 20% that are still in experimental mode. A total of 18% have reached early adoption, with limited impact beyond departmental use, while another 18% have structured usage with clear governance of a department-level implementation.